Thursday, February 4, 2010

India’s potential lies in her IT reaching out to the masses

"India the Bubbling Cauldron of unexplored Human potential. How to create the opportunity of utilizing huge reserve of Human Resources in rural India? " & Mr. Narayan Murthy’s Perspective.

Question: Since bringing the Aspirants to the place of opportunities is resulting in all sorts of infrastructural problems, what do we need to do to take the opportunities to the aspirants?
Please read the article and Mr. Narayan Murthy’s perspective and then participate in the discussion.

India is a Bubbling cauldron of vast and unexplored Human Resources. The 550 million strong work force in the age group of 18-35 represents the world largest and richest human resource pool. However we have not still created the wherewithal utilize these gold mines.
Y2K was an opportunity as well as a challenge for the Indian HR. India not only supplied the manpower to meet the challenge but also justified the trust with productivity that surpassed all expectation.Y2K was delivered in time.
From that time onwards, India was the chosen destination for software and IT outsourcing. But unfortunately the infrastructure for this exists only in a few urban and semi urban areas. The vast stretch of the rural India which comprises 80 % of India still lacks the IT & ITES related structure & the infrastructure.
Mr. Narayan murthy, the chief mentor of Infosys in a recent article “India potential lies in its IT reaching the rural masses.”  has highlighted the fact. Please read the article also

Best wishes,

India’s potential lies in her IT reaching out to the masses 

It was with the dawning of the Y2K problem that the West woke up to the potential of Indian IT. In itself, the Y2K crunch did not involve much of a complexity; it was something that had to be completed within a certain time period. Every corporation needed it badly. At the time, there were perhaps 100-125 Fortune 500 companies working with Indian service providers; the Y2K made almost all 500 of them embrace the Indian service providers.

In that lay Indian IT industry’s biggest turning point. The mass influx of global clients’ services to Indian companies created the basic foundation in raising the awareness of the commitment, hard work, and the smartness of the Indian IT force in global business circles. At around the same time, the internet revolution made way for many more jobs to move to India; work in that sphere was very high-tech and advanced. It enhanced the technological caliber of the Indian IT executives and provided them exposure to complex problems.

We have since leveraged this situation quite successfully; with Y2K providing us the channel to global MNCs, we started using our expertise in high-tech areas and advanced applications to cross-sell other services to them, and became their long-term partner. That has been the primary contributor in helping us reach where we are today.

Looking ahead
I envision the per capita revenue productivity of the Indian IT professionals to quadruple; from $50,000 per year now to about $200,000. But that will only come about when we move up the value chain and work on more and more of end-to-end solutions for our clients. It is necessary to bring in new ideas and develop new models improve productivity and reduce costs, while remaining focused on the business.

Secondly, I want the Indian software industry to become so well-known that the CIOs of Fortune 500 companies would hand over $100million to $200 million projects to Indian firms with ease.

Also, Indian firms need to become more and more multicultural; the office of an Indian IT company should be a potboiler of varied nationalities, cultures, religions and language. This, combined with an atmosphere of utmost courtesy, dignity and healthy competition, will help add greater value to customers.

Most important of all though, we should work towards helping India become a force to reckon globally by leveraging on IT. We need to play a big role in governance and all firms must work towards bringing out effective e-governance applications. There is also a huge need to design applications in local languages. This would include ones that could be used by small and medium enterprises, as also voice-activated applications that could be used by the 350 million Indians who are still illiterate, and the 150 million who are barely literate. For computers to make a significant difference to the lives of these illiterates and barely-literates, voice inputs and outputs are very important.

I would end on the note that in many respects, we need to emulate our neighbor across the Himalayas—China. That country has done wonderful work in terms of creating a large number of jobs, and good infrastructure. They have enhanced their exports significantly and have also produced 2600 PhDs in the last year alone.

It is time we too followed suit. Coupled with those attributes and our exploits in IT, we could very well become the next superpower.

Author: Narayana Murthy
Chairman &Chief Mentor, Infosys Technologies.

Note: please also the interesting comment  below

Do you think USA and CHINA are trying to create bi-polar world order again?
Can India become Super power?

Power makes an individual center of lobbying. Power may be money power or political or social power. Similarly powerful country in the world is considered as Super Power and other nations seek advice and help from Superpower in case of need. Even India looks towards America before taking any decision or framing any idea which pertain to International relation. There may be one, two or three super power country in the world. China or Russia may be considered as probable Superpower by negligible portion of the world but USA is undisputed Superpower as of now.

As such the world may be unipolar or bipolar or multi polar , but till today USA is only considered to be Super Power because it is USA which extends financial and military help to many developing Nations , not China or Russia , of course through IMF or World Bank. Entire financial transactions are quoted in dollar terms and the US currency is more common in International arena than the currency of any other country. Even Euro s not that much transacted as US dollars.

Who knows China? Chinese toys or electrical goods may be cheap but not lasting and hence the image of Chinese goods is not good and even if it is so some to some negligible extent it is not sustainable .Obviously development story of China as f now looks good but to become Super power China has to do more and become sustainable and acceptable to other nations. People from all over the world go for education and job to USA, very few to China or any other country for that matter.

India is of course in creating euphoria of becoming Super power. A country, which cannot give employment to majority of Indians, where 90% of citizens are leading almost a miserable life, where corruption is rampant in all departments, where crores of children are constrained to work for survival of family,Where quality primary education is beyond the reach of poor, where quality higher education is not affordable for common men, where electric power is unavailable for most part of the day and in most part of the country, where judiciary deliver judgment after two or three decades, where political leaders and ministers talk much about caste, community, religion or their region, where patriotism in citizen and love for the country is getting erosion day by day , where unity and integrity of the nation is at stake due to all pervasive Naxalism and extremism cannot imagine of becoming superpower at least in coming decade or two.

Indian GDP growth may be higher than many other countries but the growth so calculated by Statisticians have failed to portray the real picture of Indians and that of Indian Development. And Growth story narrated by veteran economists and politicians are pertaining to hardly five percent of Indians. It is true that there have been considerable good growth during last one decade or two. But it is also true that for achieving the task of social inclusion government still feel helpless and financially weak. Disinvestment of inherited property appears to be one and only solution to deficit financing.

It is true that Indians have vast knowledge and there is huge potential to make India superpower. But unfortunately talented Indians are constrained to go outside for better education or for better job opportunities. It is Indians who go abroad and earn image and get respect better than what he or she could have got in India. Talent of Indians is recognised and respected in USA, Britain and other countries but not that much in India itself. This results in exodus of talent from India.

Can so called GDP growth rate hyped everyday give happiness to Indians or talk of India becoming leader of the world may change the image of Rural India?

Lastly one can conclude and say emphatically that until Indians are respected and recognized India cannot dream of becoming superpower .India have to do lot for Indians first and than to think about competing with other nations of the world. To illustrate Indians banks are advised to merge and go for acquisition so that consolidated bank may compete with foreign banks of the world leaving Indian population crying for essential goods for respectful living .

Danendra Jain
Agartala 799001
28th January 2010

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